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Job Description
- Provide an exceptional, full life cycle customer experience to our users through phone, and chat support.
- Handle customer inquiries & requests completely and accurately.
- Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
- Resolve customer complaints and issues if possible at the first call to meet customer satisfaction.
- Collaborate with other team members to ensure consistent and seamless services to customers.
- Update customer information during and after each correspondence.
- Maintain data protection and confidentiality for both staff and customers.
- Contact & constantly follow up with potential leads.
- Optimize the opportunity of each customer contact and offers excellent service.
- Build a long-term relationship with our existing customers.
- Interact with users on all communication channels.
- Inform clients by explaining procedures; answering questions; providing information.
- Research new methods to enhance the customer experience.
- Close meet sales goals in accordance with plan.
