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Call Center Agent

Royal Lab - Heliopolis, Cairo

Call Center Agent

Royal Lab - Heliopolis, CairoPosted 29 days ago
57Applicants for6 open positions
  • 50Viewed
  • 16In Consideration
  • 19Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.

Job Requirements

  • Bachelor's Degree
  • 1-3 years of experience in a call center environment
  • Understanding of company products, services, and policies.
  • Strong time management and decision making skills
  • Ability to work night Shift 

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