Job Details
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Job Description
Import Operations:
In-Charge of Import Operations:
- Lead and oversee all import-related activities.
- Handling Inquiries:
- Develop and manage inquiry forms for FCL and LCL shipments. o Engage with overseas and local agents for freight inquiries. o Interact with local shipping lines and agents to gather freight inquiries.
- Client Coordination:
- Prepare and manage client quotations using the client quotation format. o Regularly send freight rates to clients. o Liaise with clients to address any queries or issues. • Agent and 3PL Coordination: o Coordinate with agents using the agent inquiry format. o Manage inquiries with third-party logistics providers (3PL) using the 3PL inquiry format.
- Operational Support:
- Assist with various operational tasks as needed. o Ensure all required documents are collected and entered into the system. o Maintain hard copies of files and ensure they are properly organized. o Monitor shipment status and provide updates to clients. o Coordinate with customs brokers to ensure timely clearance of shipments. o Address any issues related to import documentation and compliance.
- Financial Coordination:
- Receive and forward credit and debit notes to the accounts team. o Coordinate with the accounts team regarding payables and receivables. o Assist in the reconciliation of accounts related to import operations.
- System Management: o Open and close files in the system as per the operational requirements. o Enter all relevant data into the system accurately and promptly. o Maintain and update the import operations database.
- Communication and Reporting:
- Report to the head of freight and other relevant departments on operational matters.
- Send arrival notifications to clients.
- Maintain an organized registry of all received documents.
- Prepare and submit regular reports on import activities and performance metrics.
- Additional Duties:
- Stay updated with industry trends, regulations, and best practices related to import operations. Provide training and support to new team members as needed. o Ensure seamless coordination and communication within the team to maintain efficient operations.
- Documentation requirements:
- Customer Communication:
- Ensure smooth and timely process flow and update customers by email.
- Coordinate with customers in case of missing documents in files and update the system accordingly.
- Ensure documents are timely sent to customers or 3PL.
- Data Management:
- Ensure accurate and timely data entry into the operating system.
- Maintain hard copies of files and ensure they are properly organized.
- Open files and manage them end to end.
- Close files once processes are complete. •
- Reporting:
- Submit weekly reports to management on activities and performance metrics. •
- Document Handling:
- Receive and acknowledge documents.
- Track and trace shipments as required.
- Utilize process monitors and workflows daily to ensure efficiency. •
- Compliance:
- Meet compliance at all times to regulations.
- Understand the department's process flow and constantly look for areas of improved efficiency. •
- Additional Duties:
- Assist with various operational tasks as needed.
- Ensure seamless coordination and communication within the team to maintain efficient
Job Requirements
- Bachelor’s Degree
- Minimum 2 years of Experience in freight forwarding company as import specialist
- Fluent in English language