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Job Description
- Creating new technologies or improving existing technology to increase efficiency or improve user experience.
- Providing technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
- Performing capacity planning for computer systems to ensure adequate processing power for current users and future growth.
- Conducting security audits to ensure that computer systems are secure from unauthorized access or attack.
- Installing, configuring, testing, and troubleshooting new applications, systems, or other technology components.
- Designing, developing, and implementing new computer systems or improving existing systems based on business needs.
- Developing new methods or techniques for using technology in new areas or applications
- Analyzing data to determine problems with equipment or processes.
- Recommending upgrades and changes to existing computer systems to improve efficiency or productivity.
Job Requirements
- Microsoft 365 Services is a must.
- 4 - 6 years of experience in IT industry.
- Working knowledge of relevant operating systems and software’s.
- Excellent problem-solving and critical thinking skills.
- Keen attention to detail.
- Good organization, time management and prioritization.
- Efficient troubleshooting abilities.
- Effective communication skills, including speaking, writing and active listening.
- Great customer service and interpersonal skills.
- V. Good command of Active Directory and Windows Client OS.
- V. Good understanding of Networking and VPN. CCNA is a plus.
- Good command of MacOS is preferable.
- PowerShell scripting skills is a plus.
- Firewall FortiGate Manag and configuration.
- DDNS VPN configuration.
- Experience with ITIL processes and/or ITIL Foundation V3 certification.
- Supporting infrastructure migration methodologies and techniques to support system application and Data movements to multi-cloud Azure or Google Workspace.
