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Collection Specialist

Arab Otsuka Nutraceutica...
Nasr City, Cairo

Collection Specialist

Nasr City, CairoPosted 1 month ago
65Applicants for1 open position
  • 9Viewed
  • 8In Consideration
  • 2Not Selected

Job Details

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Job Description

Accounts Receivable Management:

  •   Monitor and manage accounts receivable balances for all customers.
  •  Maintain accurate and up-to-date records of customer accounts and payment status.
  •   Prepare and send out invoices, account statements, and payment reminders to customers.
  •   Collection Activities: o Conduct regular follow-up with customers via phone, email, and other communication channels to ensure timely payment.
  •   Develop and implement effective collection strategies to reduce outstanding receivables.
  •  Negotiate payment plans with customers experiencing financial difficulties.
  •  Dispute Resolution: o Investigate and resolve any payment discrepancies or disputes in a timely and professional manner.
  • Coordinate with the sales and customer service teams to address and resolve customer issues affecting payment. 
  •  Reporting and Analysis: o Prepare and present regular reports on accounts receivable status, collection activities, and aged debt to the Finance Manager. 
  •  Analyze trends in accounts receivable and provide recommendations for improvement. 
  • • Customer Relationship Management: o Build and maintain strong relationships with customers to facilitate effective collections and address any concerns. o Provide exceptional customer service by responding promptly to inquiries and maintaining a professional demeanor. 
  •  Compliance and Documentation: o Ensure compliance with company policies and procedures related to accounts receivable and collections. o Maintain accurate and organized documentation of all collection activities.

Job Requirements

  •  Education:  Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
  •  Experience:  Minimum of 3 years of experience in collections, accounts receivable, or a related role within the FMCG industry. • 
  • Skills: Strong understanding of accounts receivable processes and best practices. 
  •  Excellent communication and negotiation skills. o Proficient in using accounting software and Microsoft Office Suite (especially Excel)
  •  Ability to analyze data and prepare detailed reports.
  •  Strong organizational skills and attention to detail. •
  •  Personal Attributes:  Customer-oriented mindset with the ability to build and maintain strong relationships.
  •   Proactive and self-motivated with the ability to work independently.
  •   Strong problem-solving skills and the ability to handle difficult situations professionally

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