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Job Description
- Monitor the daily, weekly and monthly staff performance
- Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
- Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
- Develop the agent's performance and set an action plan.
- Conduct the needed brief to the agents on any new process, products, services, updates or promotions.
Work Conditions :
- 9 working hours rotational shifts till 12:00 AM
- 5 working days & 2 days off
- Work Location: Maadi
Job Requirements
- Fluent English Speaker
- Not less than 1 year Experience as a Team leader
- Experience in Web chat is a Must
- Excellent Leadership & Coaching Skills
- Ability to handle the stressful situation appropriately.
- Excellent communication skills
- Excellent Leadership & Coaching Skills
- Ability to be flexible with working Hrs (morning or night)quickly adapt to changing business needs and processes
- Ability to work with rotational shifts
- Presentation Skills
