Skills And Tools:
Technical Support Representative.
- Provides technical support to customers by answering questions; troubleshooting problems; maintaining workstation and LAN performance.
Entry Level Job Duties:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
- 0-1 year of experience.
- Bachelor degree holder (Information System, Computer Science)
- Good communications skills.
- Very Good Problem solving Skills.
- Good command in English.
- Apple Familiar.
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