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Job Description
- Define training needs analysis.
- Design course materials and tests.
- Delivers training to the new batches and refreshment sessions for existing teams.
- Assures trainees attendance, design training quiz, tests and owning training adherence and results.
Job Requirements
- Training or operational experience in other contact centers from 1 to 3 years.
- Good Supervisory and communication skills.
- Very good English written and speaking.
- Android & smartphones awareness is a must
- Efficient and has high customer and quality focus.
