Technical SME

Expand Cart 6th Of October, Giza

Applicants for
2 open positions
Experience Needed:
2 to 5 years
Career Level:
Job Type:
Full Time
2 open positions
About the Job
  • Maintain Product Expertise
  • Handle escalations and complaints
  • Answer agents queries and mentor new hires
  • Assist Management in Training and Developing Customer Service Representatives
Job Requirements
  • Availability to work in rotational shifts
  • Leadership skills
  • Excellent commination skills
  • Bachelor Degree Any Major.
  • Excellent English spoken and written
  • Previous experience as team leader
  • Experience 2-5 years in customer service supporting E-commerce - Technical Support.
  • Technical Skills: HTML-CSS. preferable
  • Good to have: JavaScript. preferable
  • Soft Skills: Active - Smart - Problem Solver - flexible - Time management.
  • Language Skills: Very good level of English writing and reading.
  • Bachelor of IT or Engineering
About this Company

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.

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