Telesales Call Center Manager

AMICO Group Dokki, Giza

211
Applicants for
1 open position
210
Viewed
38
In Consideration
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Hiring, training, coaching, and leading call center Agents as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by Agents
  • Leading team meetings, asking questions to better understand the calls Agents are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Job Requirements
  • Fluent English
  • 3:5+ years experience in a management for a reputable call center
  • Bachelor’s degree or equivalent
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc
About this Company

At Amico, we have intimate knowledge of the local markets, emerging local trends, economic changes and cultural differences throughout the region.

We support our customers by helping their businesses with marketing-oriented services. We develop customized... (More)

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