Application Support Engineer Cairo

Applicants for
2 open positions
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Employee Medical Insurance Is Provided
2 open positions
About the Job
  • Responsible for finishing the assigned support tasks as well as project tasks assigned by team leader.
  • Documentation of assigned tasks and building support knowledge base
  • Complete assigned task within the deadlines
  • Managing cases, requests and enhancements using online tools and processes
  • Trouble shooting the applications in scope and able to open the customization code and find out the issues needed to be fixed (mainly in reports, data fix scripts and queries).
  • Ensuring that client systems are fully operational, and any loss of service is restored in a timely, and efficient manner
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Deployment of service releases, patches, requests and customization
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions
  • Able to learn new technology, products and systems to be able to support them in a quality and timely manner.
Job Requirements
  • Bachelor’s degree preferable Computer science or Engineering or equivalent
  • Knowledge in Share Point and Mongo DB support 
  • Knowledge in supporting ECM, Internet and Intranet systems using MS technology is a plus
  • Experience in working in support using industry standards trouble ticket system
  • Team working skills with a great attitude and work ethic.
  • Excellent analytical and problem-solving skills
  • Adequate development skills mainly in .Net and good knowledge in Share point is a plus.
  • Previous experience dealing with support cases or requests via e-mail and telephone
  • Practical experience of Windows Server, SQL Server and IIS
  • Work overtime if need according to client and company request.
  • Excellent customer service skills 
  • Excellent written and spoken English 
  • Cooperative personality.
  • Good Communication skills.
  • Self-education skills.
  • Self-Motivated.
  • Ability to work 24/7 (on call)
About this Company

infas ME – Member of Win Group, is an IT Dubai-based company founded in 1997. The company offers a wide range of ECM solutions and Document Management Services based on leading technology providers. For more than 15 years, the company has successfully implemented enormous... (More)

See all Careers and Jobs at
Signup for an employer account and Post your Jobs!