Import Executive

Tiffany Cargo Systems Heliopolis, Cairo

Applicants for
2 open positions
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Coordinate with customers, overseas agent offices, and steamship lines for the import of shipments.
  • Handle air/sea import shipments from A to Z. This involves but not limited to:
    • Receiving a confirmation from the customer on the rates quoted by pricing team
    • Ensuring that incoterm along with pickup/booking requirements are accurately and fully provided by the customer and communicated to the agent overseas office
    • Following up with the agent on the pickup/booking status and updating the customer
    • Ensuring that shipping documents (Bill of Lading, MAWB, HAWB, certificate of origin) are issued correctly by the agent and confirmed by the customer
    • Tracking and tracing to final destination and ensuring that your data entry process is accurate and timely to meet data quality requirement
    • Issuing delivery order/release letter (in case clearance is handled by the customer's broker) and sending it along with the shipment's arrival notice
    • Alerting customs clearance team about the shipment (in case clearance is handled by us) and providing all the needed documents to process the import customs clearance in a timely manner
    • Providing status updates to the customer and arranging delivery once clearance is completed
    • Making sure the agent invoice is in conformity with the agreed rates and billing the customer as per quote issued by pricing team.
  • Customer service responsibilities include maintaining communication to build relationships with customers, agent overseas offices throughout the process and choosing proper routing/carrier appropriate to the customer's needs.
  • Create and maintain SOP's (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
  • Review all customer documents, contact all first-time customers, perform credit checks, and handle other tasks as needed.
  • Monitoring operations performance and creating customer reports as per their needs.
  • Participate in quotes for customers and overseas offices as requested.
  • Immediately report problems, operation disputes or discrepancies to supervisor/manager.
  • Research and resolve operational problems and issues respective to meeting client requirements, data input, and general customer service inquiries related to tracking & tracing.
  • Resolve billing discrepancies and discrepancies against client SOP's.
  • Prepare weekly, monthly, quarterly, and yearly volume reports per customer.
Job Requirements
  • Bachelor degree (logistics specialization is a plus).
  • Excellent Microsoft office skills.
  • Fluency in English Language both spoken & written.
  • FIATA Diploma/certificate is an added value
  • Time management is highly needed.
  • Excellent follow up skills.
  • Customer orientation is a must.
  • Excellent communication skills.
  • Excellent Negotiations Skills.
  • Excellent problem solving abilities.
About this Company

Tiffany Cargo Systems, established in 1990, is one of the top-tier privately owned logistics providers in Egypt offering global freight transportation and logistics solutions tailored to your needs. As one of Egypt's leading independent freight forwarders, we provide more... (More)

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