Import Executive

Tiffany Cargo Systems Heliopolis, Cairo

89
Applicants for
2 open positions
24
Viewed
14
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
About the Job
  • Coordinate with customers, overseas agent offices, and steamship lines for the import of shipments.
  • Handle air/sea import shipments from A to Z. This involves but not limited to:
    • Receiving a confirmation from the customer on the rates quoted by pricing team
    • Ensuring that incoterm along with pickup/booking requirements are accurately and fully provided by the customer and communicated to the agent overseas office
    • Following up with the agent on the pickup/booking status and updating the customer
    • Ensuring that shipping documents (Bill of Lading, MAWB, HAWB, certificate of origin) are issued correctly by the agent and confirmed by the customer
    • Tracking and tracing to final destination and ensuring that your data entry process is accurate and timely to meet data quality requirement
    • Issuing delivery order/release letter (in case clearance is handled by the customer's broker) and sending it along with the shipment's arrival notice
    • Alerting customs clearance team about the shipment (in case clearance is handled by us) and providing all the needed documents to process the import customs clearance in a timely manner
    • Providing status updates to the customer and arranging delivery once clearance is completed
    • Making sure the agent invoice is in conformity with the agreed rates and billing the customer as per quote issued by pricing team.
  • Customer service responsibilities include maintaining communication to build relationships with customers, agent overseas offices throughout the process and choosing proper routing/carrier appropriate to the customer's needs.
  • Create and maintain SOP's (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
  • Review all customer documents, contact all first-time customers, perform credit checks, and handle other tasks as needed.
  • Monitoring operations performance and creating customer reports as per their needs.
  • Participate in quotes for customers and overseas offices as requested.
  • Immediately report problems, operation disputes or discrepancies to supervisor/manager.
  • Research and resolve operational problems and issues respective to meeting client requirements, data input, and general customer service inquiries related to tracking & tracing.
  • Resolve billing discrepancies and discrepancies against client SOP's.
  • Prepare weekly, monthly, quarterly, and yearly volume reports per customer.
Job Requirements
  • Bachelor degree (logistics specialization is a plus).
  • Excellent Microsoft office skills.
  • Fluency in English Language both spoken & written.
  • FIATA Diploma/certificate is an added value
  • Time management is highly needed.
  • Excellent follow up skills.
  • Customer orientation is a must.
  • Excellent communication skills.
  • Excellent Negotiations Skills.
  • Excellent problem solving abilities.
About this Company

Tiffany Cargo Systems, established in 1990, is one of the top-tier privately owned logistics providers in Egypt offering global freight transportation and logistics solutions tailored to your needs. As one of Egypt's leading independent freight forwarders, we provide more... (More)

See all Careers and Jobs at Tiffany Cargo Systems
Hiring?
Signup for an employer account and Post your Jobs!