IT Specialist

Keys Group Services Maadi, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree
1 open position
About the Job

Desktop Support: (Computers and laptops support)Follow up and supervise Junior IT in handling the following:

  • Software and hardware support
  • Investigate user problems, determine possible solutions, test and implement
  • Apply OS patches and upgrades on a regular basis
  • Install and configure new computers
  • Suggest disposal/replacement of obsolete equipment
  • Ensure all computers are virus protected and databases are up to date

Server & Gateway support: (Servers Administration)

  • Ensure server and gateway are virus-free and protected
  • Rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements
  • Create, change, and delete user accounts as requested
  • Apply OS patches and upgrades on a regular basis

Network support:

  • Recommend and schedule repairs to the LAN/WAN by performing regular checks
  • Follow up the troubleshoot networks and network devices solutions made by Junior IT
  • Liaise with client’s IT technician to add remove network devices/ports
  • Suggest upgrades to the current network
  • Review solutions provided by Junior IT in connection issues that may arise
  • Perform regular maintenance to the existing networks

Data Backup:

  • Ensure data is backed up on a daily basis (currently to SOS) and inform by email on the same day if not backed
  • Ensure data is successfully backed up to the appropriate media on a monthly basis (external hard drive) or when required
  • Verify completion of daily backup operations
  • Retrieve historical documents upon request

Disaster Recovery Plan:

  • Update Disaster recovery plans annually for both Keys Group and Keys Payroll

IT policies:

  • Ensure that IT policies are implemented and adhered to by preforming pre-scheduled spot checks with
  • Update IT policy if and when changes occur in any set up/company

Email support:

  • Create, change, and delete user accounts as requested
  • Monitor email usage; email
  • Give the Junior IT the required training and knowledge to perform their required tasks effectively
  • Consulting with client to specify system requirements and suggest solutions
  • Budgeting for equipment and assembly costs annually
  • Assembling new systems
  • Monitoring computer networks and systems to identify how performance can be improved
  • Supervising the Junior IT in their admin responsibilities and make sure it’s well-executed
    Job Requirements


    • University graduate with a bachelor’s degree

    Relevant Experience :

    • Minimum 3 years of experience in similar position

    Technical Knowledge/ Skills/ Required Training:

    • Problem solving
    • Planning skills.
    • Time management skills

    Computer Skills:

    • Excellent computer skills

    Language Ability:

    • Excellent command of English language & Arabic


    • Office-based
    • Centers Visits
    About this Company

    With over a 100 million population, changing regulations and many processes still being done manually by authorities, Egypt could feel overwhelming for HR teams needing to quickly transition their employees. Hence KEYS was created and since 2008, we have been closely... (More)

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