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Job Description
- Review banks’ parameters and set-up for the system for new and current clients.
- Conduct training sessions to banks’ staff to transfer the know-how for new products and services acquired.
- Provide technical support for clients cases related to the new products and services acquired after arrangement with Department Head.
- Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identify the banks' privileges.
- Provide technical support for other teams concerned with the systems and supported services In addition to providing training to new hires on how to operate the system.
- Manage the communication with system vendors to acquire new features and find solutions to current system bugs after arrangement with Department Head.
- Test new products/services received from the vendor side.
- Handle documentation, training materials & presentations and also end-user manuals related to systems
- Review Upgrade assigned tasks.
- Review Banks’ Migration projects related tasks.
- Performs other related duties as required.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, or equivalent.
- Ability to drive change in a technical work environment.
- From 2-6 years of experience in a related field.
- Ability to multi-task covering multiple projects.
- Strong verbal and written communication skills.
- Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.
