Customer Service Team Leader (Alex) - American Account

UX Centers - Bourj Alarab, Alexandria

106
Applicants for
9 open positions
7
Viewed
2
Not Selected
Experience Needed:
2 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
9 open positions
About the Job

We are looking for Team Leaders who can provide not only the superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis for each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
  • Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center
  • Language Proficiency: Excellent written and Spoken English
  • Ability to work with rotational shifts
About this Company

UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS
UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible... (More)

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