Customer Service Agent

Ebling - Giza

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • Respond to customer web inquiries regarding online merchandise or service
  • Respond to customer queries in a timely and accurate way, email, social media and live chat
  • Assist customers with product selection suggest various product options that are available
  • Respond to all customer inquiries (email / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
  • Communicate effectively with our customers through well-crafted personal
    interactions whether via phone or chat
  • Provide a high level of quality support in order to meet and exceed the
    expectations of our customers
  • Organized and a strong aptitude to follow tasks through to completion
  • Sells additional services by recognizing opportunities to up-sell accounts;
    explaining new features.
  • Gather customer feedback and share with our Operations and Marketing
  • Assist in the processing of online purchases quickly and while providing superior service to customers.
Job Requirements
  • You have an excellent command of English language as the majority of customers will be foreigners and expats and preferred experience with GCC Culture.
  • Familiarity with CRM systems and practices
  • You are excited to work in a fast-paced environment with constant change and growth
  • You have the ability to multitask, set priorities, and manage time effectively
  • You are able to work on multiple platforms and software solutions concurrently
  • You are ready to work on alternating shift basis
  • You are target oriented.
  • Preferred E-commerce Experience
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