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Job Description
- Definition and Development of Rules and Use Cases using the proactive support platform.
- Facilitates and leads the requirements analysis, solution design working sessions and conducts analysis to determine the proactive support use cases and integration needs.
- Engage with Project Manager, product owners and other stakeholders to understand the business pain points and translate those into system requirements
- The Application Engineer is accountable to make sure that the solution is well thought through, engineered, operable, maintainable, and aligns to the enterprise vision along with the feasibility to deliver on schedule and provides the anticipated business value.
- Drives the potential customer systems integration including defining the interface/technical design specification and document the end to end data flow via established methodologies, templates and tools.
- The Application Engineer actively involves in some aspects of implementation including use case research, proof of concept/prototype, compatibility tests and assessment for new technology introductions.
- May be asked to assist in Deployment and operation of organization Proactive Support systems
Job Requirements
- Bachelor’s Degree in computer science/engineering/information systems or similar technical area.
- Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus
- Knowledge of XML, Perl or other scripting languages in linux-based environment a plus
- Ability to interpret and understand SNMP MIBs & TL1 user guides is a plus
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