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Job Description
- Identify and respond to customer queries in friendly, professional and supportive way to ensure customer satisfaction.
- Demonstrates politeness, poise, dignity and emotional maturity in handling customer calls; handles difficult cases with required frequency and quality.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer calls, complaints on voice and non-voice, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines.
- Customer orientation and ability to adapt/respond to different types of situations.
- Adhere to CC and Etisalat Corporate policies and procedures & Values
Job Requirements
- University Graduate.
- Max Age 30 years Old.
- Very good English speaking.
- Excellent communication skills.
