Offshore Customer Service Advisor

Etisalat Global Services - Maadi, Cairo

Applicants for
30 open positions
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
30 open positions
About the Job
  • Identify and respond to customer queries in friendly, professional and supportive way to ensure customer satisfaction.
  • Demonstrates politeness, poise, dignity and emotional maturity in handling customer calls; handles difficult cases with required frequency and quality.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer calls, complaints on voice and non-voice, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines.
  • Customer orientation and ability to adapt/respond to different types of situations.
  • Adhere to CC and Etisalat Corporate policies and procedures & Values
Job Requirements
  • University Graduate.
  • Max Age 30 years Old.
  • Very good English speaking.
  • Excellent communication skills.
About this Company

Etisalat Global Services is a world class Business Process Outsourcing Service Provider offering contact center services.
We are serving the Egyptian market as well as international markets. We provide excellent multilingual customer care which serves clients across different channels.

See all Careers and Jobs at Etisalat Global Services
Signup for an employer account and Post your Jobs!