Head of Customer Support - KSA & Egypt
Ericsson -
Cairo, EgyptPosted 4 years ago159People have clicked1 open position
Job Details
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Job Description
- You will ensure service delivery execution
- Responsible for driving and supporting services sales
- Build a productive work environment for individuals and own organization
- Drive performance management (process)
- Drive competence management
- Conduct Resource management
- Look after unit finance within your group.
Job Requirements
- Min. Bachelor’s Degree in Engineering or equivalent. Preferably from Computer Science, Electric & Electronic Engineering, Telecommunication engineering.
- Min years of experience: 10+ years
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the sales process
- Customer and market insight
- Excellent Social and communication skills
- Financial acumen and skills
- Formulating strategies and concepts
- Adhering to principles and values
- Leading, supervising, and responding to change in a high pace environment