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Testing & Technical Support Senior Engineer

El-Sewedy Electrometer - 6th of October, GizaPosted 1 year ago
183Applicants for2 open positions
  • 30Viewed
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Test new products (SW and Embedded Systems) by designing and executing test cases.
  • Create test reports and raise bugs to be handled by development team.
  • Start installation of metering solutions at customer side and insure that it meets customer requirement.
  • Provide customer training on metering solution.
  • Provide end-users with technical support via visiting customer side, call, or e-mail.
  • Handle customer complaints and escalate unresolved issues.
  • Assist with projects to roll-out enhanced or new functionality.
  • Assist with new installations of network, systems, and applications and software deployment.
  • Assist with systems monitoring.
  • On call support.
  • Diagnose, troubleshoot equipment and software.
  • Generate technical guides and user manuals.
  • Perform functional and UI testing for new or modified features based on quality and usability standards.

Job Requirements


  • Degree in Electronics Engineering, Power Engineering or Computer Science/Engineering.


  • Experience starting from 3 - 6 years in Testing (Manual / Automation) and Technical Support role of SW / FW.

Knowledge / Skills / Abilities

  • ISTQB Certified is preferred.
  • Test automation and programming skills are highly preferred. (Python, Selenium, Linux, ..)
  • Strong knowledge of electricity and electronics.
  • Aware for how to deal with database management systems (SQL or Oracle).
  • Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications is a plus.
  • Excellent communication and presentation skills, written and verbal.
  • Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
  • Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
  • Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
  • Ability to travel to all governorates.
  • Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
  • Self-motivated with the ability to multi-task in a fast-paced, high volume, and the customer-centric environment with high attention to detail.

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