Customer Service Manager (Plastics & PVC)

Confidential Company - Heliopolis, Cairo

194
Applicants for
1 open position
8
Viewed
1
Not Selected
Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Supervise day-to-day operations in the customer service department.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Stay informed on the latest industry techniques and methods.
Job Requirements
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Males only.
  • Experience in providing customer service support.
  • Bachelor’s degree in Business Administration or relevant field.
  • A minimum of 7 years’ proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.