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Customer Service Manager (Plastics & PVC)

- Heliopolis, CairoPosted 1 year ago
198Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Supervise day-to-day operations in the customer service department.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Stay informed on the latest industry techniques and methods.

Job Requirements

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Males only.
  • Experience in providing customer service support.
  • Bachelor’s degree in Business Administration or relevant field.
  • A minimum of 7 years’ proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

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