Telesales Operation Team Leader

Etisalat Global Services - Maadi, Cairo

167
Applicants for
1 open position
62
Viewed
23
In Consideration
12
Not Selected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
6,000 to 7,000 EGP per month
Vacancies:
1 open position
About the Job
  • To drive the key performance indicators viz.
  1. Sales units targets.
  2. Conversion targets.
  3. Cross-selling targets.
  • To drive the sales and quality of sales transactions monitored through call evaluations done by the quality team, TL and feedback from the consumers in the form of CFM by continuous monitoring and feedback to the CSRs.
  • Ensuring that the CSRs are well versed with the product and process knowledge as assessed through the weekly assessments and other such evaluations.
  • The team leader should on regular intervals be able to analyze the performance across various parameters through properly structured MISes, identify the areas of improvement and drive them.
  • The TL is required to be able to present the performance trends and any actions required to improve the performance.
  • Identifying CSRs strengths and development needs and conduct effective performance reviews, understanding behavioral styles.
  • Organizing team events, building up team spirit, encouraging positive ideas and suggestions from the team to optimize team and work process.
  • Assuring revenue growth by cross & up-selling VAS to match customers’ needs.
  • The Team leader has to manage other non-sales parameters like attrition/attendance and productivity of the CSRs.
  • As and when required, the TL should be able to handle the client queries in a satisfactory manner.
  • The TL has to report, coordinate and hence ensure that all systems and applications required to deliver sales are functional.
Job Requirements
  • Excellent English.
  • Bachelor’s Degree.
  • Minimum 2 years experience as Telesales Team Leader.
  • Males only.
  • Excellent Sales and communication skills.
  • Team leading and influencing.

About this Company

Etisalat Global Services is a world class Business Process Outsourcing Service Provider offering contact center services.
We are serving the Egyptian market as well as international markets. We provide excellent multilingual customer care which serves clients across different channels.

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