Contact Center Representative - Hindi

Teleperformance - Egypt -
Cairo, EgyptPosted 10 years ago

8Applicants for40 open positions

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To ensure client satisfaction by offering specialized advice.
To actively listen and pay attention to client issues.
To resolve client queries and problems according to the TP values and client procedures.
Respond to & record consumer inquiries and questions raised through phone lines for customers.
Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To provide a high level of customer service to clients at all times.
To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
To work effectively as part of a team, developing effective and supportive relationships with colleagues.
To troubleshoot through the use of open questions, support documents and system training.
To have a sound knowledge of all products and services, understanding their use and functionality.
To be able to offer recommendations to common problems or frequently asked questions.

Flexibility with working hours. Shift is 9 Hours any time within 8:00am till 12:00am, 5 days a week.
High level of organizational behavior, communication skills and self-motivation.
Excellent command of the Hindi language (written/spoken)