Customer Support Team Leader

BULGARIAN ROSE - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
4 to 6 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Monitor and evaluate monthly agent performance, review productivity and attendance reports, and coach staff members to improve performance.
  • Ensure that customers’ questions and problems are resolved properly and quickly.
  • Report, analyze and resolve system, customer, and operational issues that impact service quality. Strive to provide all customers with outstanding customer experience.
  • Stay informed of all new products and services and ensure that agents are properly trained to handle questions about any of them.
  • Follow up day-to-day on the team to make sure that they follow the right process and procedures.
  • Generate clients’ reports and send them on time.
  • Review KPIs, supporting metrics, and daily reports to effectively coach and manage the team
  • Work with the management team to identify and deliver positive change and business efficiencies
  • Build a good relationship between all departments
  • Other duties as assigned
Job Requirements
  • Bachelors degree in business administration or pharmacy
  • 4-6 years experience in customer support
  • Proficiency in Microsoft office
  • System user
  • Oral and written communication skills
  • Leadership skills
  • Problem solver
  • Team Player
  • Strong attention to detail
  • Positive attitude, customer-oriented with organizational skills, and ability to multitask and work under pressure.
  • Strong time- management, and communication skills.
  • Candidates free to join immediately are highly preferred. (No Notice period needed)
  • Perfect English & Arabic writing & Speaking skills
About this Company

Developed with care and attention from our scientists, products for face, body and hair, skillfully combine the pleasant scent and unique properties of Bulgarian rose oil with the action of other natural ingredients. The aromatic herbs grown in the fertile soils of Bulgaria -... (More)

Industry: Cosmetics
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