Workforce Reporting Analyst

UX Centers - Smart Village, Giza

Posted March 20, 2020

Applicants for
1 open position

Experience Needed: 1 to 2 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 1 open position

About the Job

The mission of the reporting analyst is to ensure the production and delivery of customer reports (Internal/External) Continuous improvement of existing reports and participation in the implementation of innovative systems while ensuring compliance with reporting delivery.
Standardize reporting across processes, functions, towers and regions.
Provide essential reports that give visibility in all aspects to the management team.
Present cost effective solutions to operations and management teams based on the data and assessment provided.

Job Roles: Customer Service/Support Analyst/Research

Job Requirements

1-2 years of Call Center experience
Ability to work nights and weekends as needed
High familiarity with Power Bi
Working as a workforce reporting in a call center is a MUST

Keywords: Computer Science Analysis Reporting Research SLAs Call Center Customer Reports Customer Service Customer Care Customer Support Power BI

About this Company

UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS
UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible... (More)

Industry: Telecommunications

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