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Workforce Reporting Analyst

Intelcia
Smart Village, Giza
Posted 5 years ago
39Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • The mission of the reporting analyst is to ensure the production and delivery of customer reports (Internal/External) Continuous improvement of existing reports and participation in the implementation of innovative systems while ensuring compliance with reporting delivery.
  • Standardize reporting across processes, functions, towers and regions.
  • Provide essential reports that give visibility in all aspects to the management team.
  • Present cost effective solutions to operations and management teams based on the data and assessment provided.

Job Requirements

  • 1-2 years of Call Center experience
  • Ability to work nights and weekends as needed
  • High familiarity with Power Bi
  • Working as a workforce reporting in a call center is a MUST

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