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Job Description
- Perform the daily technical support tasks and handle the service desk raised tickets related to consumer banking services to properly close and reply to customer and user issues.
- Apply - with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance of consumer banking related applications.
- Perform all project technical tasks related to Consumer Banking and report any risks that may affect the project deliverables.
- Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
- Install software updates and new releases for the supported applications and terminals to avoid any service interruption and the maximum acceptance.
- Ensure that service is fully monitored and all required alerts are properly maintained.
Problem Management
- Troubleshoot and perform root cause analysis of all reported problems related to Consumer Banking
- Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.
- Prepare the Consumer Banking related issue log to ensure proper closure.
Job Requirements
Qualifications & Experience
- Bachelor’s degree in Engineering, Computer science or equivalent
- Minimum 3 years of experience in Information Technology field.
- Good technical background about Consumer Banking.
- Good troubleshooting skills and analytic skills.
- Very good command of English (writing and spoken).
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