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Job Description
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Record events and problems and their resolution in logs
- Follow-up and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Managing and troubleshooting any end-user equipment printers, scanner and VC
Job Requirements
- Minimum 4 years of work experience in ICT Sector with at least 1 of which in Cloud and Network Virtualization solutions and services.
- Good knowledge in virtualization standards and frameworks.
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Strong knowledge of Windows Server OS, Active Directory, Exchange, Firewall, IIS and troubleshooting