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Job Description
- Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware
- Routine maintenance of the HW and SW according to agreed plans
- Perform minor software and minor hardware repairs
- Diagnosing errors, troubleshoot & maintain network connections or any other computer systems
- Maintain inventory of all IT equipment.
- Handle all documentation for hardware and software, maintenance and problem resolutions
- Properly escalate unresolved queries to the next level of support or external consultant.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Maintain network servers such as file servers, AD, Print server....etc
- Set up and configure PCs, printers, peripherals and networking equipment
- Support LANs, WANs, network segments, Internet, and intranet systems.
Job Requirements
- Computer Degree.
- 3 years experience.
- Supported at least 60 user at the previous job.
- Willing to join within a week.