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Job Description
- Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone.
- Manage customer expectations of response time and issue resolution
- Troubleshoot and reproduce problems and define workarounds
- Deliver software patches and upgrades to resolve issues
- Provide product feedback to reduce the number of issues experienced by the customer
- Prepare post-sales support material to increase the effectiveness of support
Job Requirements
- BSc in IT, Computer Science Major or equivalent
- Minimum 3 Years’ Experience in related Field
- Excellent in English Language Speaking, Writing and listening
