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Senior Advisor, Account Services Management

Dell EMC
Riyadh, Saudi Arabia
Posted 6 years ago
39People have clicked1 open position
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Job Details

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Job Description

  • Ensures contractual service support requirements are understood and managed.
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
  • Presents operational and service level reports and explains service level support available to internal or external customers.
  • Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
  • Provides point of contact for process related questions or issues and facilitates process related meetings.

Job Requirements

  • Excellent Communication Skills
  • Experience working with large organizations
  • Customer Success, or Service Account Management experience
  • Presentation skills
  • Escalation experience

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