Call Center Representative

Heroleads - Cairo

Applicants for
10 open positions
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
6,000 to 6,400 EGP per month, + Show-ups Commission
Arabic, English
10 open positions
About the Job

Heroleads is looking for a HeroAgent that will be responsible for:

  • Appointment Setting
  • Book & Sell to prospects and on behalf of clients on the phone and/or WhatsApp
  • Call out the incoming leads daily
  • Answer incoming calls from prospective customers
  • Adjust sales scripts to target the need and interests of specific individuals better
  • Use and follow scripts to provide information about the service's/product's features, prices and present their benefits
  • Ask pertinent discovery questions to understand customer's needs and requirements
  • Remind booked customers of their appointment one day prior
  • Gather after visit feedback within 24, a maximum of 48 hours of the appointment date
  • Reschedule appointment in case of (Customer requested, No Show)
  • Persuade the customer to buy by demonstrating how the product or services meet their needs.
  • Keep accurate, detailed records in our systems and sheets
  • Be the HERO by delivering excellent customer experience and provide satisfactory solutions designed to de-escalate
  • Gather feedback about booked appointments by coordination with the client's point of contact
  • Send daily updates to the client (WhatsApp and/or e-mails)
Job Requirements
  • Minimum of 1 year of experience in Call Center
  • A good understanding of KPIs and conversion rates
  • Good written and verbal communication is required together with good interpersonal skills
  • A brief understanding of marketing
  • Must have an outbound sales experience working towards a target
  • Positive, Humble and leading by example attitude
  • Fluent in English & Arabic (spoken & written)
  • Bachelor Degree or above
  • Team Player
  • “Hero Attitude” & strong work ethics
About this Company

Heroleads enables success. Our client’s success means growing their businesses in the most profitable way. At Heroleads we enable companies to acquire, maintain and retain customers through efficient marketing channels using our unique platform-based approach. Our analysis-... (More)

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