Patient Engagement Specialist

Reporting to Manager, the patient engagement specialist will be responsible for contacting and engaging Vezeeta E- pharmacy clients, client’s caregivers, operations team members to enroll, activate and follow-up on corporate patient support initiatives and compliance monitoring. As part of the role, the patient engagement specialist will also provide support to the therapy area specialists and provide patient analysis and documentation.

Primary Responsibilities

• Effectively execute corporate patient engagement programs centrally to eligible Vezeeta clients/caregivers in professional & courteous manner.
• Deliver on program targets as it relates to client engagement and enrollment targets.
• Professionally represent Vezeeta using excellent interpersonal and communication skills when interacting with clients and caregivers.
• Navigate and perform activities on the pharmacy system or other program tools to ensure the effective and efficient execution of the client engagement program.
• Update and maintain appropriate files in a timely manner to ensure the accuracy of the program.
• Log all client and caregiver interactions and accurately create and maintain action notes in an interaction tracking database.
• Adhere to regulations of a health information custodian with respect to personal health information in connection with vezeeta clients.
• Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
• Adhere to shift schedules and maintain acceptable attendance
• Perform other duties as assigned to support Vezeeta