Job Details
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Job Description
Responsibility:
- Day-to-day operations management and provide direct supervision to Technical Team
- Escalate from the previous tiers when necessary.
- Ensure all alerts have been acknowledged and escalated as needed.
- Identifies faults, raise trouble tickets and provides resolution of complex problem requests.
- Act as the subject matter expert for all services under service catalog and to help troubleshoot specific capacity and performance issues.
- Develop and maintain capacity and performance metrics to track overall infrastructure trends
- Establish and maintain Service Level Agreements (SLA) with internal and external customers and ensure the SLA standards are maintained.
- Bi-weekly executive summary of the SLA measurement, program achievements and root cause analysis when SLA targets are not achieved.
- Enforce, maintain, and document compliance, maximum uptime and performance with all established standards
- Collaborate with IT teams and management to devise a data strategy that addresses industry requirements
- Build an inventory of data needed to implement the architecture
- Research new opportunities for data acquisition
- Identify and evaluate current data management technologies
- Create a fluid, end-to-end vision for how data will flow through an organization
- Develop data models for database structures
- Design, document, construct and deploy database architectures and applications (e.g. large relational databases)
- Integrate technical functionality (e.g. scalability, security, performance, data recovery, reliability, etc.)
- Implement measures to ensure data accuracy and accessibility
- Constantly monitor, refine and report on the performance of data management systems
- Meld new systems with existing warehouse structures
- Produce and enforce database development standards
- Maintain a corporate repository of all data architecture artifacts and procedures
Job Requirements
Qualifications:
- Bachelor's degree in communication / computer engineering
- 5-7 years working experience in a similar environment
- ITIL Expert is a must
- Solid knowledge of Data Management concepts and tools
- Ability to meet deadlines and manage project delivery
- Excellent report-writing and presentation skills
- Critical thinking and problem solving capabilities
- Proficiency with the programming languages of R, SAS, Python, MatLab, and Java
- Database systems of SQL and NoSQL
- Data analytics and data visualization tools, such as Tableau, Qlikview, and D3
- Operating systems, especially UNIX/LINUX
- Machine learning
- Big data tools, such as Hadoop, Spark, Hive, and Cassandra
- Understanding of cloud platforms, such as Azure, IBM, and Google
- Data mining and data cleansing techniques
- Data modeling and data architecture