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Job Description
BRANTU's mission is to be the most customer-centric online Fashion company in the region. We work towards a single goal: to ensure the best experience for our fashion shoppers. To achieve this, BRANTU's Customer Service (CS) is looking for a Customer Experience Specialist responsible for identifying, surfacing and fixing defects that impact the customer experience.
- Respond to customer service issues in a timely manner.
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to up-sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Maintain accurate records and document all customer service activities and discussions.
- The Customer Experience Specialist will be data-driven, customer obsessed and will have a relentless obsession for fixing defects.
- Align with the operations team for order management.
Job Requirements
- Previous experience in a customer support role
- Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- BS degree in Business Administration or related field.
