Job Details
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Job Description
- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Installing and configuring
- Windows 7 and 10.
- Antivirus.
- Office 2007, 2010, 2013, 2016.
- Outlook (Creating accounts, rules, maintaining and backups).
- Graphics software (Photoshop, illustrator, AutoCAD ...)
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Troubleshoot and resolve all technical problems related to internet connections.
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
- Responding in a timely manner to service issues and requests.
- Follow up with customers to ensure issue has been resolved.
- Running reports to analyze common complains and problems
- Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
- Follow standard help desk procedures in addition to log all help desk interactions.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
Job Requirements
- Bachelor degree (Preferably Bachelor of Computer Science).
- Minimum 3 years of experience as IT Help Desk Specialist.
- Able to handle multitasks at the same time (work under pressure).
- Flexible and proactive approach to teamwork.
- Good knowledge of computer hardware, software, cables and infrastructure.
- Researching problems to resolve issues
- Proven experience as a Help Desk Specialist.
- Proven analytical and problem-solving abilities.
