Quality Assurance Specialist

Confidential Company - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,500 to 4,000 EGP per month, Transportation, Social, Medical Insurance & Others
1 open position
Job Roles:
About the Job
  • Monitor the quality of the performance of the operations team and ensure they follow quality standards.
  • Monitors daily, weekly and monthly reports to operations.
  • Monitors either remotely or on a recorded basis and evaluates agents performance (script, data, process consistency, product knowledge) on the program level for voice and non-voice transactions ...
  • Report quality violations if needed.
  • Consult operations team members in any quality-related inquiries.
  • Investigate complaints according to the investigation process and send the outcome to the concerned team.
  • Make Mystery Visits & Calls to ensure the quality of the service& customer satisfaction.
  • Appraise customers’ requirements and make sure they are satisfied.
  • Monitor all operations that affect quality & customer satisfaction.
Job Requirements
  • Bachelor's degree from any university is a must.
  • Excellent command of the English language.
  • Minimum 2 years of experience in the same function.
  • NB: This vacancy may require outdoor visits.
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