Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitor the quality of the performance of the operations team and ensure they follow quality standards.
- Monitors daily, weekly and monthly reports to operations.
- Monitors either remotely or on a recorded basis and evaluates agents performance (script, data, process consistency, product knowledge) on the program level for voice and non-voice transactions ...
- Report quality violations if needed.
- Consult operations team members in any quality-related inquiries.
- Investigate complaints according to the investigation process and send the outcome to the concerned team.
- Make Mystery Visits & Calls to ensure the quality of the service& customer satisfaction.
- Appraise customers’ requirements and make sure they are satisfied.
- Monitor all operations that affect quality & customer satisfaction.
Job Requirements
- Bachelor's degree from any university is a must.
- Excellent command of the English language.
- Minimum 2 years of experience in the same function.
- NB: This vacancy may require outdoor visits.
Featured Jobs
Similar Jobs
- Quality Assurance Specialist -...International Organization for E-Tourism Industry IOETI - Maadi, Cairo3 days ago