Technicians / Customer Care Supervisor

Electronic House - Maadi, Cairo

47
Applicants for
1 open position
46
Seen
17
Shortlisted
9
Rejected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, 10% Annual Incentives, Annual Bonus - Medical & Social Insurance - Transportation
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Males Only
About the Job

about the job :-
Develops action plans, monitors their implementation and monitors maintenance team performance to meet customer satisfaction .

  • Lead the team to achieve the tasks and objectives.
  • Responsible for the management and operation of the external maintenance team
  • Be responsible for the management and operation of maintenance agents
  • Customer satisfaction and work to solve their problems.
  • Performs daily follow-up of the performance of technicians and urges them to accomplish.
  • Follow the movement of spare parts and work needed.
  • Coordinate and follow up with the call center staff.
  • Follow-up revenues and work to increase and reduce expenses.
  • Perform periodic and non-periodic reports
  • Follows the movement of delivery and delivery of products to and from customers
  • Ensure the quality of the repair before delivery to the customer and follow-up customer problems and work to solve them.
  • Make sure products are cleaned before delivery to customers.

Work Condition:-

Work hours: from 9:00 - 6:00.

Day Off: Friday.

Location: Ring Road , Zahra Al Maadi,beside British School .

Job Requirements
  • 3-5 years of experience in supervisory (preferred in Home appliances - LED)
  • Good in English .
  • Required age : 30 - 35 years .
  • Bachelor's degree preferred
  • V.good user of Microsoft Office .
  • Leadership skills .
  • Communication skills .
  • Males only
About this Company

Electronic House was found in 1992 based in Egypt, its primarily focus was on digital satellite receivers and soon evolved to be one of the leading companies majored in home appliances and electronic devices in the region.
We offer and supply a wide range of electronic... (More)

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