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Job Description
- Coordinates and plans the administrative functions.
- Overseeing the daily duties of the administrative staff of the area assigned.
- Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements.
- Training employees; assigning, directing work and evaluates performance besides, addressing their complaints and resolving their problems.
- Reports problems that have a significant impact on the overall goals of the company to the customer care department.
- Handles difficult client complaints and concerns.
- Analyzes his department’s financial information with the accounting department on a monthly basis.
- Assists staff in completing workload assignments (If necessary).
- Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.
- Coordinates with other departments all current students related tasks and approves any students’ requests or refunds.
- Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies.
- Conducts orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters.
