Telecommunication Support Engineer

Xceed - Maadi, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Bonus - Profit Share
Education Level:
Bachelor's Degree at least
2 open positions
Travel Frequency:
Up to 25% travel
About the Job
  • Responsible for the configuration and implementation of new requests
  • Troubleshoot and resolve PBX problems escalated from CCC
  • Analyze and ensure the reliability of the communications systems on the regular basis to provide highest level of performance, ability, and security
  • Monitor Xceed infrastructure
  • Track and analyze fault histories in the long term resolution of intermittent problems
  • Handles and follow-up on cases opened with equipment suppliers
  • Receive inquiries from different teams regarding current or planned projects and takes appropriates action to resolve problems or plan for upgrades, On-call in case of emergency.
Job Requirements
  • Bachelor of Science in engineering (Electronics and Telecommunication) from one of the well-recognized universities.
  • From 0-2 years of experience in the field.
  • Fresh graduates are welcome to apply
  • Preferred certified or knowledge in CCNA & CCNA Collaboration
  • Excellent command of spoken and written English language.
  • Communication Skills.
  • Problem solving Skills.
  • Ability to set prioritize and follow up to achieve them
  • Ability to work in rotational shifts
  • Ability to handle multiple tasks simultaneously & meet agreed due date
About this Company

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in... (More)

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