Content Coordinator

Operations:

• Perform operational task related to service delivery to mobile operators such as content ingestion (data entry in Qanawat systems) and content uploads ( music files, mp3, wav.etc).
• Ensure timely delivery of content batches to the different customers according to delivery plan.
• Solve assigned content delivery incidents on time, document the solution.
• Provide any recommendation to improve quality of service, increase customer satisfaction and reduce costs.

Data Entry:

• Perform daily data entry.
• Download media files from providers.
• Maintain the physical media.
• Prepare content catalog reports by category, content provider, country, operator, etc.
• Report expired copyrights and changes to content team.

General:

• Market research on content providers ( Music aggregators, Artists < and Labels ).
• Produce reports to recommend content providers to be partnered in response to market dynamics.
• Identify market opportunities within the music sector.
• Maintain a database of our content providers, with full personal details and to be used for marketing and promotional purposes.
• Assist the content specialist in planning and executing new releases promotional activities with content providers.
• Select suitable content of specific category to be delivered to out customers including service-operators and online music retailers according to sales information.
• Assist service coordinators in the generation of service status reports.
• Suggest possible improvements to service coordinators to increase quality of service, customer satisfaction, and maximize products and services usage.