Technical Support Engineer

ARPUPLUS - Agouza, Giza

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Medical care, Mobile Allowance, Bonus
2 open positions
About the Job

Main Job Duties:

  • You’ll be monitoring the Datacenter for our organization (network, platform, and applications on 24/7)
  • Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem.
  • Monitoring and Checking KPIs
  • Troubleshooting windows, Linux and network (VPN) issues.
  • Have a good knowledge of IIS, Tomcat & apache applications
  • Can work with different tasks in a smooth and effective way.
  • Handle different requests using a ticket system or e-mail.
  • Deliver the knowledge needed to the customers in a simple way
Job Requirements
  • Bachelor’s degree in computer science.
  • 0-2 years of experience in a similar position.
  • Must have very good command of English.
  • Previous experience with Linux, Windows administration, MSSQL administration.
  • Flexible and can work under pressure.
  • Preferable to have RHCSA RHCSE.
  • Good knowledge MCSA, MSSQL and IIS Administration.
  • Good knowledge MSQL, Tomcat, Apache
  • Strong communication and customer service skills.
About this Company

ARPUPLUS is your gateway to the VAS world. We are the mobile VAS pioneer in MENA region & Emerging Markets with a wide range of products headquartered in Cairo. ARPUPLUS is an A15 subsidiary founded in 2003, operating with more than 200 talented employees serving in 12 offices... (More)

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