Delivery Agents Trainer - Jumia (Full Time) - Egypt

Jumia - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Main Responsibilities

  • Conduct qualitative and quantitative research on the training needs of driver team
  • Create content materials for driver training
  • Design and conduct over the trainings in full batches
  • Conduct role plays and focus group discussions in small batches everyday
  • Prepare and evaluate the progress of drivers at an individual level
  • Design and deliver a delightful delivery experience for customers of Jumia Mall
  • Control and monitor driver customer communication in line with customer journey to ensure good customer experience.
  • Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
  • Conduct regular and consistent feedback activities/ mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
  • Ensure that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness. Maintenance expenses should be managed to limit cost when possible.
  • Organizing regular events for Delivery Agents.
  • Design and implement the program to be more cost-efficient and individually rewarding for best Delivery Agents
  • Coach, lead and develop drivers to support the delivery team and improve daily productivity on gate to gate basis
  • Enhance road safety and risk mitigation aspects of the Delivery Agents daily work life
  • Give business inputs to enhance the Delivery Application Product
  • Design and roll out various community initiatives for Delivery Agents
Job Requirements

Required Skills & Qualifications:

  • 2+ years working experience.
  • Excellent writing and editing skills in English and Arabic
  • Positive attitude, detail and customer oriented with good multitasking and organizational skills
  • Excellent Communication Skills

We offer:

  • A unique experience in an international, entrepreneurial, yet structured enviroment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation ofleaders for our future internet ventures
  • The opportunity to be part of a team full of talented people with the best backgrounds
About this Company

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great... (More)

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