IT Help Desk Team Leader

ZINAD IT - Heliopolis, Cairo

40
Applicants for
1 open position
39
Seen
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Foreigner bank

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Attractive package

Job Requirements

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Fluent in English
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
About this Company

ZINAD has introduced the first-of-its-kind Arabic Security Awareness software solution that can, reduce training costs in large businesses up to 70% compared to offline/online alternatives.
With our strong network and application developers expertise,
ZINAD... (More)

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