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Job Description
- Processes warranty claims on timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Reviews warranty administrator's claims and paperwork for completion.
- Processes warranty policies and procedures.
- Verifies criteria required by factory or distributed.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, data of replacement, and data on which part may be disposed.
- Arranges for parts to be shipped to the factory or distribute, or to be scrapped.
- Files and maintains all service records as required by the manufacture.
- Keeps informed of all factory recalls and bulletins.
- Assists with any clerical needs as directed by the operations manager.
- Maintains a professional appearance and a neat work area
Job Requirements
- Bachelor degree in mechanical engineering or relevant is a must.
- Very good in both written and speaking English language.
- Minimum 2-4 experience in same position.