Operations Team Leader

Smart Medical Services - Dokki, Giza

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Oversee the activities of shipping, receiving, warehouse personnel, and all related aspects to assure the delivery performance.
  • Develop and maintain schedules, onboard new hires, and set department goals based on company expectations.
  • Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.
  • Support overall performance and efficiency by developing and monitoring key performance indicators (KPIs) throughout the shipment cycle.
  • Review and revise these KPIs based on many factors, including order volume and success delivery rate.
  • Responsible for ensuring that their teams understand expectations and consistently meet or exceed KPIs.
  • Report to management operations’ team performance.
  • Contact couriers and get the best deals for delivery fees and performance.
  • Deal with other different departments to assure successful closed cycle and enhance some if needed.
Job Requirements
  • High level of organization
  • Experience at least 1 year
  • Time management
  • Attention to details –to ensure that customer orders are prepared and shipped accurately and on time.
  • Record-keeping skills–tracking shipping and receiving data and updating inventory
  • Written and verbal communication skills–communicate with team members and management to resolve customer issues and answer questions
  • Training and assessment skills–staff training and evaluation to ensure a high level of customer service
About this Company

Smart's mission is the easy accessibility of medical services by our customers. We achieve this through our large network of service providers with continuous follow up of the level of service by different Smart departments with a group of young enthusiastic employees, who... (More)

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