Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitor everyday operations of the Motakamel ERP application team and provide regular feedback.
- Assist internal departments and provide regular feedback to operation team.
- Develop professional relations with other depts. moreover; establish effective solutions to meet business requirements.
- Analyze business requirements and develop enhancements to achieve them.
- Prepare designs and maintain cost for various business application developments.
- Work with business and IT teams and manage all project requirements.
- Analyze current system processes and design functional requirements.
- Develop work schedules and ensure all applications work within work schedule.
- Manage efficient work of various teams and participate in associate activities.
- Determine and analyze various processes and implement changes for improvement.
- Administer departmental programs for organization.
- Prepare documents and evaluate it for accuracy.
- Manage and provide support to critical business application systems.
- Plan budgets and manage all operations within control expenses.
- Maintain the ERP running in perfect condition.
- Perform and test backup procedures to ensure business continuity in case of disaster.
- Maintain consistent log of all changes done on the application and related circumstances.
- Ensure fast RTO and RPO for the application to prevent data losses.
- Daily maintenance of applications. Maintenance include monitoring application functionality to guarantee the availability of software on the computer network. Creating a backup system for applications and files associated with business operations.
- Maintaining business applications include duties such as assigning access and permission levels to employees. Based on job function.
- Assesses business process requirements.
- Manages system hardware and application software implementation and upgrades.
- Troubleshoots problems with the application.
- Creates processes and protocols for software implementation and usage.
- Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs.
- Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
- Support Users on complex technical issues including problems related to business applications.
- Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications.
- Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications.
- Ensure application knowledge and associated documentation is updated to facilitate service support for business applications.
- Coordinate with technical teams the delivery and packaging of applications to users for business applications.
- Understand, investigate, monitor, and aid in the resolution of integration touch points.
- Participate in internal Application implementations, upgrades, test, and retirements.
- Participate in the planning and testing for disaster recovery and business continuity activities.
- Participate in End-user training Delivery “including one-to-one Training”.
- Stay current on industry trends and technology features.
- Adhere to solid security technology practices.
- Provide On-Call support when required.
Job Requirements
- A relevant bachelor’s/associate degree is needed with a technology background in computer science in management information systems.
- 2 - 3 years' experience with ERP Systems and business applications in a corporate environment.
- Good/ Excellent experience with Motakamel ERP preferred in pharmaceutical environment.
- A broad knowledge of computer networking, installation and administration of networks; analytical and communication skills are required.
- Should have an extensive knowledge of computer networking, its installation and administration.
- He needs to have computer troubleshooting expertise and extensive knowledge about viruses and the appropriate methods and programs to use in removing them from the system and keeping it from reoccurring.
- Knowledge of system design, development, implementation, and user support principles and practices.
- Very good Experience with database management (preferred Oracle Database).
- Experience in writing SQL queries.
- Familiarity with Project management principles.
- Experience with Information systems troubleshooting.
- Demonstrated skill in developing automated business systems.
- Ability to communicate technical information to a non-technical audience.
- Experience in preparing workflow analyses.
- Experience leading and facilitating training.
- Excellent Customer Service skills with the ability to work fluidly with business and technical customers.
- Exceptional Problem solving and troubleshooting skills.
- Promotes teamwork by building commitment and maintaining optimism.
- Excellent Oral and Written Communication.
- Exceptional organizational skills and attention to detail.
- Very good writing skills in both Arabic and English, including technical and business writing.
