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Back Office French Banking Customer Service Executive - Multinational

Giza, Egypt
Posted 3 years ago
166Applicants for100 open positions
  • 97Viewed
  • 36In Consideration
  • 59Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

Main Duties:

  • Acquire and update knowledge on procedures related to relevant process.
  • Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
  • Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
  • Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
  • Demonstrate ways to improve customer service, increase productivity.
  • Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
  • Participate in team meeting / team activities and work towards sustaining team spirit.
  • Support achievement of team objectives.
  • Proactively identify issues, if any, and escalate.
  • Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
  • Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
  • To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
  • Instructions/requests to be correctly interpreted understood and implemented.
  • Ensure that the process related procedures are implemented as per the process manuals.
  • Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
  • Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.
  • Identify and escalate potential show stoppers
  • Contribute to the creation of a supportive work environment driven by people centric values
  • Build professional relationships with colleagues in other areas
  • Ensure that each work is completed in accordance with established procedures and standards.

Corporate Benefits

  • Open, connected and dependable work environment.
  • A competitive basic salary and annual discretionary bonus scheme (based on yearly performance and behaviour).
  • Medical insurance (MetLife) coverage for yourself, your spouse and children which includes surgeries, optics and dental.
  • A staff rate personal loan.
  • Special rates to our staff (e.g. sports club restaurants, hotels, gym and car merchants).
  • 5-day work in shift pattern, with night shift allowance provided.
  • Progressive career advancement opportunities.
  • Transportation provided to all our staff with door to door conditions after 8 pm
  • Opportunities for social and sports activities.
  • Educational Policy.
  • Professional global Career progression.

Our organization offers great facilities such as

  • On site Restaurant, vending machines which includes (coffee, tea, different options for Snacks).
  • Activities / games area which includes ( Billiard, Ping pong, and baby foot)
  • On floor play station room.
  • A walking distance Coffee shop.
  • We have a dedicated team (Engagement and Culture) focuses on having an engaging, motivating working environment, looksafter the overall employee’s experience throughout their journey.

Job Requirements

  • A Bachelor’s degree.
  • Only graduates are eligible to apply.
  • Maximum age 28.
  • Fluent French speakers only.
  • Flexible to work on a rotational basis (After Noon shifts & Night).
  • Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes.
  • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
  • Ability to balance quality and quantity (volumes) with primary focus on quality.
  • Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

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