Executive Secretary

Confidential Company - Zamalek, Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,000 to 5,000 EGP per month
Education Level:
Bachelor's Degree
Arabic, English, French
1 open position
Job Roles:
About the Job
  • A hotel executive secretary manages many different aspects of the hotel's day-to-day operations. For example, they oversee the housekeeping of the hotel, the duties of the front office, and the stocking of vending and beverage machines.
  • Assistant general managers work mostly full-time in the hotel environment, around 40 hours a week during business hours, under the oversight of a hotel general manager.
  • Assist the General Manager in his day to day operations.
  • Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HOD's.
  • Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
  • Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
  • Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
  • Selects or assist in the selection of hotel staff and completes all new hire paper works.
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
  • Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Assist GM in key property issues including capital projects, customer service and refurbishment.
  • Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need.
  • Cover shifts is all departments as scheduled by the General Manager.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide a status report to GM.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Assist GM in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Respond to audits to ensure continual improvement is achieved.
  • All Other duties as assigned by the General Manager or Management.
Job Requirements

Hotel assistant general manager positions typically require:

  • A minimum of three years of management and supervisory experience. Management in the service, food and beverage, or hotel industry strongly preferred.
  • A college degree is often also preferred.
  • Applicants must have a knowledge of the Microsoft suite of programs, and have excellent oral and written communications skills.
  • They must also be organized, able to multitask, detail oriented, and able to work with minimal supervision.
  • Being bilingual is an advantageous skill as well.
  • Presentable & eloquent speaker.
  • History of measurable success throughout their career.
  • Self-starter, self-disciplined and target focused.
  • Demonstrates drive to succeed, passion and ambition.
  • Always looking to add on more responsibilities, becoming more and more of a cornerstone of the business.
  • Not driven by targets set, but sets up targets based on where the business needs to be at, and how vital their contribution is for that growth.
  • Is hands-on and believes in getting things done effectively and aggressively.
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