IT Technical Support Engineer - Alexandria

Koudijs Kapo Feed - Bourj Alarab, Alexandria

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

We’re looking for an experienced IT Technical support Engineer who’s ready to create and to help us supporting from 100 to 120 people!

Responsibilities Include (but Are Not Limited To)

  • Troubleshooting and resolving single employees issues with Windows, Microsoft Office 365 applications, , VPN, Mobile devices, permissions and ownership of a wide variety of account administration tasks.
  • Provide first contact, remote support for desktops, laptops, printers, peripherals and other computer related devices.
  • Ensure IP camera surveillance system is operational and do required maintenance when needed.
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents using JIRA ticketing system.
  • Troubleshoot and resolve system hardware and software problems.
  • Deploying critical and regular updates for Windows and Windows Server operating system.
  • Participate in monitoring and maintenance of system key process improvements.
  • Time and attendance schedule machine troubleshooting.
Job Requirements

Job Requirements:

  • At least 2 year experience as ICT technical support Engineer.
  • Strong communication skills in English.
  • Age 22 to 30 year(s).
  • Technical Bachelor degree in Computer Science or equivalent.
  • Experience in network management.
  • Solid knowledge of IT systems and applications.
  • Understanding of TCP/IP protocols and LAN/WAN configuration.
  • Ability to troubleshoot and repair issues.
  • Experience in IP camera maintenance is a must.
  • Experience in IP telephone maintenance (Panasonic) is preferred.
About this Company

Koudijs Kapo Feed is an Egyptian-Dutch JV owned by the Kamar and De Heus family. Established in 1999, the company has been a market leader in the animal nutrition industry providing feed and concentrates for poultry, fish, duck and cattle

Industry: Manufacturing
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