3PL Account Manager.

Jumia - Cairo

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Main responsibilities:

You will be in charge of building and managing the 3PL community for Jumia Services in Egypt with the below responsibilities:

  • Coordinate the relation between Jumia teams and Partners
  • Build relationships between the vendor support center and partner
  • Build relationships between the Partner and customer
  • Develop administrative standards and policies for hubs and ensure their compliance
  • Follow up with partners on the Service level agreement
  • Prepare account status reports
  • Handling and following up on daily issues between partner, customer and operation teams
  • Responsible for updating the lost liability from 3PL
Job Requirements

Required skills & qualifications:

  • Approachable and responsive, able to connect with employees at all levels
  • Strong problem solving skills
  • Strong customer service focus
  • Supportive team player with a strong drive to create a positive work environment
  • Bachelor's degree in business administration, Logistics is preferred.
  • Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical
  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge

We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds
About this Company

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great... (More)

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